Privacy Notice

Last updated: September 2026

1. Introduction

I respect your privacy and am committed to protecting your personal information.

This Privacy Notice explains how I collect, use and protect personal information when you visit my website, contact me about dyslexia tutoring, or use my tutoring services.

I aim to handle personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, guidance from the Information Commissioner's Office (ICO), and relevant professional guidance from the British Dyslexia Association (BDA).

2. Who I am

Emma Scott, Sunray Learning

sunraylearningbristol@gmail.com

0755 7773940

I am responsible for the personal information I collect and use in connection with my tutoring services.

3. What information I collect

When you contact me through my website, I collect the information you provide in the contact form:

  • Your name

  • Your email address

  • Your telephone number

You may also choose to provide additional information when communicating with me about tutoring. This could include information about a learner's dyslexia, learning needs or educational circumstances. I only ask for and use information that is relevant and necessary for providing my services.

4. How I use your information

I may use your personal information to:

  • Respond to your enquiry

  • Contact you about dyslexia tutoring

  • Discuss your tutoring requirements

  • Arrange tutoring sessions

  • Communicate with you about your tutoring

  • Provide and manage my tutoring services

  • Keep appropriate business and tutoring records

  • Meet legal, professional and safeguarding responsibilities where necessary

I will not sell your personal information or use it for unrelated marketing purposes.

5. Lawful basis for using your information

I will only process your personal information where I have a lawful basis to do so under UK data protection law.

For example, I may rely on:

Legitimate interests – to respond to enquiries and manage my tutoring business.

Contract – where processing is necessary to arrange or provide tutoring services.

Legal obligation – where I am required to process or retain information by law.

Consent – where I have specifically asked for your consent to use your information for a particular purpose.

If you provide information about dyslexia, disability, health or other information that may constitute special category data, I will handle this information with additional care and only process it where an appropriate legal condition applies.

6. Children and young people

I may provide tutoring to children and young people. I recognise that children's personal information requires particular care. I will only collect and use information that is relevant to providing appropriate tutoring and supporting the learner. Where appropriate, I will communicate with the learner's parent or legal guardian regarding the tutoring arrangement. Information relating to a learner's dyslexia, learning needs or educational circumstances will be treated sensitively and confidentially. If I become aware of a safeguarding concern, I may need to share relevant information with an appropriate person or organisation in accordance with my safeguarding responsibilities.

7. Confidentiality

I take the confidentiality of learners and families seriously. Information shared with me during the tutoring process will normally be treated as confidential and will not be disclosed unnecessarily. There are circumstances where confidentiality may need to be limited, including where:

  • There is a safeguarding concern

  • Someone may be at serious risk of harm

  • I have a legal obligation to disclose information

  • Disclosure is necessary to protect someone from serious harm

Where appropriate and possible, I will discuss this with the relevant parent or guardian.

8. Who I share your information with

I do not sell or rent personal information and will not share it with third parties for their own marketing purposes. Your information may be processed by organisations that provide services to me, such as:

  • Squarespace, which hosts my website and processes information submitted through the website

  • My email provider, so that I can receive and respond to enquiries

  • Other service providers where necessary to provide or administer my tutoring services

I may also share information where I am legally required to do so or where this is necessary for safeguarding or to protect someone from serious harm.

9. My website and Squarespace

My website is hosted by Squarespace. When you use my website, Squarespace may collect certain technical information about your visit, such as information relating to your device and how you use the website. When you submit my contact form, the information you provide is processed through my website so that I can receive and respond to your enquiry. Squarespace has its own privacy policy explaining how it processes personal information.

10. Cookies

My website may use cookies and similar technologies. Some cookies are necessary for the website to function. Where non-essential cookies, such as analytics cookies, are used and consent is required, appropriate consent will be requested. You can also manage cookies through your browser settings.

11. How I protect your information

I take reasonable steps to protect your personal information against loss, misuse, unauthorised access, disclosure or alteration. I use appropriate security measures and take care when storing and communicating personal information. However, no electronic method of storing or transmitting information can be guaranteed to be completely secure.

12. How long I keep your information

I will only keep personal information for as long as it is reasonably necessary. Enquiry information that does not result in tutoring will normally be deleted when it is no longer required. Where you become a client, I may retain relevant records for as long as necessary to provide my services and to meet applicable legal, professional, insurance, accounting or safeguarding requirements. When information is no longer required, it will be securely deleted or disposed of.

13. Your rights

Under UK data protection law, you may have the right to:

  • Ask what personal information I hold about you

  • Request a copy of your personal information

  • Ask me to correct inaccurate information

  • Ask me to delete your information in certain circumstances

  • Ask me to restrict how I use your information in certain circumstances

  • Object to certain types of processing

  • Withdraw consent where I am relying on consent

If you would like to exercise your rights or have a question about how I use your information, please contact me using the details above.

14. Complaints

If you have a concern about how I have handled your personal information, please contact me first so that I can try to resolve the issue. You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.

15. Changes to this Privacy Notice

I may update this Privacy Notice from time to time to reflect changes to my services or data protection requirements.

The latest version will always be available on this website.

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